Return Policy

Last updated: 02.01.2026

At Calmora, customer satisfaction is our priority. Please review our return and refund policy below.

Eligibility for Refunds or Replacements

We offer refunds or replacements only when the issue is caused by us, including:

• Items damaged on arrival

• Incorrect or missing items

• Orders that were not delivered

Valid proof (such as photos or tracking information) must be provided.

Returns

Due to high international shipping costs, returns are generally not required. In most cases, we will resolve the issue with a replacement or refund.

Timeframes

All refund or replacement requests must be submitted within the applicable eligibility period after delivery.

Refund Processing

Once approved, refunds are issued back to the original payment method within 5–10 business days, depending on your payment provider.

Contact Us

If you experience any issues with your order, please contact our support team. We’re here to help and ensure a smooth resolution.